At Lucky Tiger Casino, we place the highest importance on the integrity and security of our gaming platform. One of the key elements in maintaining the integrity of our services is our commitment to Know Your Customer (KYC) practices. This KYC Policy outlines our procedures and responsibilities in verifying the identity of our users, as well as our commitment to adhering to the highest industry standards for customer due diligence. By using our platform, you agree to the terms and practices described in this policy.
Importance of KYC
Preventing Fraud: KYC procedures are crucial in the prevention of fraud, money laundering, and other illicit activities. They help to verify the identity of users, ensuring that they are who they claim to be.
Responsible Gaming: KYC also plays a role in responsible gaming by verifying the age of users to prevent underage gambling.
User Verification
During the registration process, users are required to provide accurate personal information, including their full name, date of birth, contact details, and residential address.
To fulfill our KYC requirements, we may request additional information, such as government-issued identification documents, proof of address, and other verification documents.
Our KYC procedures are in place to ensure that the information provided is accurate and to deter identity theft and fraudulent activities.
Document Verification
Users may be asked to submit various documents as part of the KYC process. These documents may include but are not limited to:
- Government-issued identification (e.g., passport, driver’s license, national ID card)
- Proof of address (e.g., utility bills, bank statements)
- Payment method verification (e.g., credit card statements, e-wallet screenshots)
Documents provided by users are reviewed by our KYC team to ensure their authenticity.
Age Verification
To comply with legal requirements and our Underage Gaming Policy, we verify the age of users to prevent underage gambling. Users must be of legal gambling age in their jurisdiction to access our platform.
Age verification may involve submitting a copy of a government-issued identification document, such as a driver’s license or passport.
Data Protection
We are committed to protecting the personal information of our users. Data collected for KYC purposes is handled in accordance with our GDPR Policy and data protection principles.
Your information is securely stored, and access is restricted to authorized personnel only.
Record Keeping
To comply with regulatory requirements, we maintain records of user identity verification and KYC documents.
These records are securely stored and maintained for the duration required by law.
Third-Party Services
In some cases, we may use third-party services to aid in the KYC process. These services help verify the authenticity of identification documents and streamline the verification process.
These third-party services are carefully selected for their security and compliance with data protection regulations.
Account Verification and Usage
We reserve the right to suspend or restrict user accounts if the KYC process is not completed successfully.
Accounts may be temporarily suspended during the verification process, with access to certain features limited until the process is complete.
Any discrepancies or irregularities discovered during the KYC process may result in the termination of an account and potential reporting to the appropriate authorities.
Changes to the KYC Policy
We may update this KYC Policy to align with changes in our data practices, legal obligations, or industry standards. Any changes will be posted on this page, and the effective date will be updated accordingly.
Contact Us
If you have any questions or concerns regarding this KYC Policy, or if you require assistance with the KYC process, please contact our customer support team at [email protected].
Consent and Agreement
By using our platform, you acknowledge that you have read and understood this KYC Policy and agree to the terms and practices described herein. If you do not agree with this KYC Policy, please refrain from using Lucky Tiger Casino.